IS THERE A MINIMUM ORDER SIZE?
There is no minimum on will call. All delivery orders must come to a minimum of $100 excluding discounts and delivery fees. You can pay this in single unmarked $1 bills…or with a credit card.
HOW DO I PLACE AN ORDER?
You can add items to your shopping cart and submit a quote through our site. You can also climb Cowles Mountain and shout your order but we probably won’t hear you, but at least you got some good exercise. By the way, submitted quotes are not a reservation until a manager or someone that works in this place contacts you to make further arrangements. Hopefully, it’s not Bob the janitor! After you submit your quote, a rental manager will contact you within 48 hours to confirm if you would like to make it a reservation. They will then send you a written “Proposal” and this will be e-mailed to you along with our rental terms and agreement, and a credit card authorization form. We require the signed agreement, a 50% deposit, and a credit card authorization form in order to complete your order. You can also call us at (858) 633-3224.
IS THERE A DAILY RATE?
Each rental period is 3 days max or 259,200 seconds whichever comes first. Customers may pick up rentals at will call or choose to have items delivered as early as 1 day before the event and pick up or drop off the day after your event. Weekend rentals need to be picked up or dropped off on Monday following the day of the event. Should you need any rental items longer than the 3-day limit, please consult with a rental manager. You may contact us at (858) 616-7031. Additional fees will be automatically charged to your credit card on file if rental items are returned late, without prior arrangements. These fees help pay Bob the janitor’s salary.
WHEN DO I NEED TO MAKE A RESERVATION?
You can order the day before but we might laugh at you and we also might not have what you need in stock. We always recommend reserving your item 3-4 months in advance. We only require a 20% deposit to hold your items. The balance is due 2 weeks prior to your event.
WHAT IS YOUR CANCELATION POLICY?
A 50% NONREFUNDABLE DEPOSIT is required in order for Timeless Events to reserve their order.
Customers wishing to cancel their orders at any time after a deposit is received will lose their deposit regardless of their circumstances or reasons for cancellation. No Exceptions! Unless Black Friday falls on a Tuesday.
Changes can be made to your order up until 7 days prior to delivery or pickup (except for specialty items – see below). However, any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT.
Specialty items include specialty cut linens and items that require Timeless Events to custom manufacture, sub-rent, or purchase equipment. Specialty items are non-refundable once they have been ordered by Timeless Events, or manufacturing of such items has begun.
Canopies & heaters must be canceled at least 7 days prior to delivery/pickup, but any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT.
Any orders canceled prior to 72 hours before the delivery/will-call date may be subject to a cancellation fee. Orders canceled within 72 hours of the delivery/will-call date are subject to a 50% cancellation fee. Orders canceled the day of, or at the time of delivery or will call, are subject to a 100% cancellation fee. Special order items or services are subject to a 100% cancellation fee once the order has been placed. All orders placed two weeks prior to your event will receive a confirmation call.
It is the customer’s responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery or will call.
DO YOU HAVE AN EMERGENCY NUMBER?
Besides 911, If you have a rental emergency, Bob works nights so yes we do have on-call service and we can deliver and pick up anytime.
WHAT ARE YOUR PAYMENT POLICIES?
We accept all major credit cards (4% Processing fee) (VISA, MasterCard, American Express, and Discover), cash and checks. Sorry, but we cannot accept checks from new accounts or acapella songs. Full payment must be received two weeks prior to the date of your event. If you place the reservation more than two months ahead, a 50% deposit is needed. An additional deposit may be required when paying by cash or check. (The additional deposit amount is based on the total amount of the order placed).
WHAT ARE YOUR DELIVERY & SETUP FEES?
Our delivery fee is based on the zip code of the delivery address. This covers fuel, vehicle expenses and food for the hamsters that power the trucks. If you would like to bypass the delivery fee, we offer the option of Customer Will Call. We’re not your mother, so we just kindly ask that you return the items clean and in the same condition as when you picked them up.
BASIC DELIVERY – Four Hour Window- $75 minimum (depending on your location) Our most economical delivery option allows us four-hour windows of time for the delivery and the pick up with the pick up on the following day. A two-hour window option is available for an additional $50.00 each way. A one hour window is $75.00. We will give you a courtesy call when we are on our way if you provide us with a contact name and number for the day of your event.
PREMIUM DELIVERY UPGRADES – Guaranteed Delivery or Pick up Times If you require a tighter time frame for delivery or pick up we can schedule a 30-minute window of time for an additional $100.00 each way above the four-hour basic delivery charge.
SUNDAY DELIVERY – Delivery on Sunday is an additional $40.00 charge. Pick up on Sunday is not extra unless it is a GUARANTEED or
AFTER HOURS PICK UP. Customer will call is not available on Sunday. Sorry, but we’re at Church and this is Bob’s sleeping day!
SAME DAY PICK UP – Same day pick up charges vary by the zip code of the delivery address. Our staff will be able to tell you this charge if you call. After Hours Delivery or Pick up If you require a delivery or pick up between the hours of 7:00 pm and 6:00 am there is an additional $40.00 charge. Elevator or Stairs If delivery and pickup involve an elevator, stairs or other restricted access there is an additional $80.00 charge round trip.
Set up is optional and is not included in your delivery fee– If you decide not to have Timeless Events set up your items, they must be re-stacked and placed exactly how they were for delivery. Any order of 75+ chairs will incur a re-stack fee of .015/chair. If you opt for setup: ($40 minimum) Timeless Events’ basic set up charges are for locations no more than 100 feet away from the loading/unloading areas. If the area for set up is more than 100 feet from the loading/unloading area additional fees will apply. Beach set up is double the basic set up fee. We’ll provide our own sunscreen, & flip-flops. Elevator and Stair set ups vary in price – to avoid unnecessary fees please let us know beforehand if there are any stairs, elevators or obstacle courses.
WHAT IF MY ORDER IS WRONG?
We don’t make mistakes because we use cyber bots. Just kidding, they’re Autobots. You the customer are responsible for verifying the accuracy of your order. If something is not listed on your order when we email you, we will not be providing it. Please make sure to read your emailed order, and every detail on it so that you are certain it is correct. If we show up and actually forget something on your order, we will either bring it out to you ASAP or if you’d like credit that item back to you in a refund.
WHAT IF I LOSE A RENTAL ITEM OR IT GETS BROKEN?
We hope you don’t lose or break our stuff we would cry uncontrollably for 10 minutes. Before that happens we charge an 8% fee on all rental items to cover the cost of normal cleaning and maintenance and typical damages (DWC). This does not cover LOSSES, THEFT, DISAPPEARANCE OF EQUIPMENT DUE TO CUSTOMER NEGLIGENCE or alien abductions. Broken items must be returned in their broken state or they will be considered lost or stolen. Replacement of lost or excessively damaged items is chargeable in addition to the damage waiver charge.
DO I NEED TO CLEAN THE RENTAL ITEMS?
If you’re feeling extra generous have at it, but No you do not have to clean the equipment. If you rent glassware, flatware, and/or China, all we ask is that it is free of liquids & food debris & Chunky Monkey. Bob loves Chunky Monkey and it’s hard to get him to stop licking the spoons.
Not finding what you want? Reach out directly through our Contact Us page.