IS THERE A MINIMUM ORDER SIZE?
There is no minimum on will call for any Event Rentals. All event rentals delivery orders must come to a minimum of $100 excluding discounts and delivery fees.
STILL CONFUSED? SO IS DELIVERY FREE IF WE MEET THE MINIMUM?
No! We don’t work for free. I’m sorry, we love to be charitable, but deliveries cost us money. We set a minimum to qualify for delivery service. If you meet that minimum, then we will deliver your items. Not for free, but for a fee which starts at $75. In other words, the minimum due will be at least $175 if you are having anything delivered to you.
DO YOU ONLY DO WEDDING PARTY RENTALS?
No, we provide event rentals for many events including birthdays, baby showers, backyard bbq’s, graduations, funerals, and many other events as well.
HOW DO I PLACE AN ORDER?
You can add items to your shopping cart and submit a quote through our site. By the way, submitted quotes are not a reservation until a payment has been made. We require a credit card payment in order to complete your order. You can also call us at (858) 633-3224.
IS THERE A DAILY RATE?
Each rental period is 3 days max. Customers may pick up rentals at will call or choose to have items delivered as early as 1 day before the event and pick up or drop off the day after your event. Weekend rentals need to be picked up or dropped off on Monday following the day of the event. Should you need any rental items longer than the 3-day limit, please consult with a rental manager. You may contact us at (858) 633-3224. Your credit card on file will automatically be charged if the event rental items are returned late, without prior arrangements.
WHEN DO I NEED TO MAKE A RESERVATION?
We always recommend reserving your item 2-3 months in advance. We only require a 50% deposit to hold your items. The balance is due 2 weeks prior to your event.
WHAT IS YOUR CANCELLATION POLICY?
A 50% NONREFUNDABLE DEPOSIT is required in order for Timeless Events to reserve their order.
Customers wishing to cancel their orders at any time after a deposit is received will lose their deposit regardless of their circumstances or reasons for cancellation. No Exceptions!
Changes can be made to your order up to 7 days prior to delivery or pickup (except for specialty items – see below). However, any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT.
Specialty items include specialty cut linens and items that require Timeless Events to custom manufacture, sub-rent, or purchase equipment. Specialty items are non-refundable once they have been ordered by Timeless Events, or manufacturing of such items has begun.
Heaters must be canceled at least 7 days prior to delivery/pickup, but any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT.
Any orders canceled prior to 72 hours before the delivery/will-call date may be subject to a cancellation fee. Orders canceled within 72 hours of the delivery/will-call date are subject to a 100% cancellation fee. A 100% cancellation fee will be assessed on all special order items or services. Orders placed two weeks prior to your event will receive a confirmation call.
It is the customer’s responsibility to make any additions or cancellations to the rental equipment prior to the day of delivery or will call.
WHAT ARE YOUR PAYMENT POLICIES?
We accept all major credit cards (4% Processing fee) (VISA, MasterCard, American Express, and Discover), Venmo payments to @TimelessEvents cash and checks. Sorry, but we cannot accept checks from new accounts. Full payment must be received two weeks prior to the date of your event. If you place the reservation more than two months ahead, a 50% deposit is needed. An additional deposit may be required when paying by cash or check. (The additional deposit amount is based on the total amount of the order placed).
WHAT ARE YOUR DELIVERY & SETUP FEES?
Our delivery fee is based on the zip code of the delivery address. This covers fuel, vehicle expenses and food for the hamsters that power the trucks. If you would like to bypass the delivery fee, we offer the option of Customer Will Call. We’re not your mother, so we just kindly ask that you return the items clean and in the same condition as when you picked them up.
BASIC DELIVERY – Four Hour Window- $75 minimum (depending on your location) Our most economical delivery option allows us four-hour windows of time for the delivery and the pick up with the pick up on the following day. A two-hour window option is available for an additional $50.00 each way. A one hour window is $75.00. We will give you a courtesy call when we are on our way if you provide us with a contact name and number for the day of your event.
PREMIUM DELIVERY UPGRADES – Guaranteed delivery or pick up times. If you require a tighter time frame for delivery or pick up we can schedule a 30-minute window of time for an additional $100.00 each way above the four-hour basic delivery charge.
SUNDAY DELIVERY – Delivery on Sunday is an additional $40.00 charge. Pick up on Sunday is not extra unless it is a GUARANTEED or AFTER HOURS PICK UP. Customer Will-Call is not available on Sunday.
SAME DAY PICK UP – Same day pick up charges vary by the zip code of the delivery address. Our staff will be able to tell you this charge if you call. After hours delivery or pick up. If you require a delivery or pick up between the hours of 7:00 pm and 6:00 am there is an additional $40.00 charge. Elevator or Stairs – If delivery and pickup involve an elevator, stairs or other restricted access there is an additional $80.00 charge round trip.
Set up is optional and is not included in your delivery fee – If you decide not to have Timeless Events set up your items, they must be re-stacked and placed exactly how they were for delivery. Any order of 75+ chairs will incur a re-stack fee of .15/chair. If you opt for setup: ($40 minimum) Timeless Events’ basic set up charges are for locations no more than 100 feet away from the loading/unloading areas. If the area for set up is more than 100 feet from the loading/unloading area additional fees will apply. Beach set up is double the basic set up fee. Additional charges may be incurred for beach setup depending on the exact location and distance onto the beach. Elevator and Stair setups vary in price – to avoid unnecessary fees please let us know beforehand if there are any stairs, elevators or obstacle courses.
WHAT IF MY ORDER IS WRONG?
You the customer are responsible for verifying the accuracy of your order. If something is not listed in your order when we email you, we will not be providing it. Please make sure to read your emailed order, and every detail on it so that you are certain it is correct. If we show up and actually forget something on your order, we will either bring it out to you ASAP or if you’d like, we will credit that item back to you for a refund.
WHAT IF I LOSE AN EVENT RENTAL ITEM OR IT GETS BROKEN?
We charge an 8% fee on all event rental items to cover the cost of normal cleaning and maintenance and typical damages (DWC). This does not cover LOSSES, THEFT, DISAPPEARANCE OF EQUIPMENT DUE TO CUSTOMER NEGLIGENCE, broken dinner or glassware, broken or crushed chairs. Broken items must be returned in their broken state or they will be considered lost or stolen. Replacement of lost or excessively damaged items is chargeable in addition to the damage waiver charge.
DO I NEED TO CLEAN THE EVENT RENTAL ITEMS?
You do not have to clean the equipment. If you rent glassware, flatware, and/or China, it needs to be free of liquids & food debris.
Not finding what you want? Reach out directly to our Contact Us page.